Thank you for choosing Crust & Cosmos Pizzeria. We want you to be completely satisfied with every order. This Refund Policy explains how we handle refunds, cancellations, exchanges, and credits for orders placed through the website at centerviewplaza.xyz and for dine-in purchases at our pizzerias.
Eligibility for refunds. Refunds and credits are available on orders placed within London and SW1A 2AA service areas, subject to verification and compliance with this policy. To be eligible, items must be unused, in the original packaging, and accompanied by proof of purchase. Food safety concerns, allergies, or changes of mind do not automatically qualify for a refund, but we will review each request on a case-by-case basis.
Online orders. For pickup or delivery orders placed online, refunds may be issued when one or more of the following conditions apply: the order was not fulfilled within the stated delivery window due to our fault, the received items were incorrect, or the items were not edible due to quality issues. If you believe your order qualifies, please contact us within 48 hours of delivery at +44 20 7946 0958 with your order number and photos showing the issue. We reserve the right to request additional information for verification.
In-store purchases. For dine-in or takeaway purchases at our locations, refunds and exchanges may be offered at the manager’s discretion within 24 hours of the transaction, provided items are unused and representative of the order. Present your original receipt or proof of purchase, and we will work toward a fair resolution, which may include a replacement, credit, or refund to the original payment method.
Processing time and method. Approved refunds are issued to the original payment method or as a store credit at Crust & Cosmos Pizzeria’s discretion. Online refunds typically appear on your account within 5–10 business days, depending on your banking institution. Store credits, when issued, do not expire and can be used toward any order at centerviewplaza.xyz or at our participating locations.
Exchanges and credits. If you prefer an exchange, we can offer a different item of equal or greater value (subject to availability) or convert the amount to a store credit. Exchanged items may be subject to price adjustments. For gift orders, refunds may be issued to the original purchaser if the order is returned in accordance with this policy and within the applicable timeframes.
Damaged or spoiled items. If you receive a damaged or spoiled item, please contact us immediately at +44 20 7946 0958 with your order number and photos of the item. We typically provide a replacement or credit for the affected portion of the order, depending on availability and situation. We ask that you report such issues within 24 hours of delivery to maximize the chance of a satisfactory remedy.
Exclusions. The following items are not eligible for refunds: custom-made or limited-edition menu items, promotions, or items used partially, except where law or local regulations require otherwise. Perishable items and beverages are not refundable once opened or consumed. Digital or downloadable content does not apply to refunds, unless otherwise required by applicable consumer protection laws.
Regional considerations. Refunds are subject to United Kingdom law and the policies of our payment providers. If you are outside the primary service area, certain remedies may be limited; please contact us to understand your rights and options. We reserve the right to adjust this policy in response to regulatory changes or operational requirements.
How to initiate a refund request. To start, please email or call us with your order number, a brief description of the issue, and any relevant photos or documentation. For online orders, you can also submit a request via the contact page on centerviewplaza.xyz. Our team will review your request promptly and respond within 1–3 business days with the next steps and any required information to complete your refund or exchange.
Communication and tracking. We strive to keep you informed at every step. If a refund is approved, you will receive confirmation by email or SMS to the contact provided during checkout. You can use the order reference to track the status through centerviewplaza.xyz or by contacting +44 20 7946 0958.
Contact details and address. If you need assistance that is not covered by this policy, please reach out to our customer care team and include your order details. Our main contact point is +44 20 7946 0958. The corporate address associated with Crust & Cosmos Pizzeria is located in 10 Downing Street, London, SW1A 2AA, United Kingdom.
Last updated: 2025-10-09